Mobile · Ordering
Mobile ordering and loyalty
Juniper's Café Group — 2024
Ahead-of-time ordering, loyalty stamps and payments across a small café chain.
- Result
- 31% of orders now placed in-app
- Timeline
- 12 weeks
The challenge
Morning queues cost the chain sales, and a paper stamp-card loyalty scheme gave no data on repeat customers.
What we did
- Built ahead-of-time ordering with per-store menus and prep times.
- Added digital loyalty with rewards that work in-app and at the counter.
- Integrated Apple Pay and Google Pay for one-tap checkout.
- Gave each store a kitchen display for incoming orders.
The outcome
- 31% of orders now placed in-app.
- Peak-hour throughput improved without extra staff.
- Repeat customer behaviour finally measurable.
Stack
- React Native
- Node.js
- PostgreSQL
- Apple Pay
- Google Pay
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